Business channel connection
Structured connection flows for business-owned Meta assets, including supported WhatsApp Business, Messenger, and Instagram experiences.
- Asset authorization
- Channel configuration
- Connection status
Conversation operations
A shared operational model for receiving messages, preserving channel context, and organizing customer support work.
- Inbox routing
- Assignment and status
- Conversation history
Policy-aware messaging
Controls that help teams keep replies within applicable messaging windows and supported service contexts.
- Support replies
- Utility workflows
- Suppression checks
Public engagement
Supported workflows for viewing business-owned media or Page content and handling customer comments with explicit user action.
- Comment context
- Business replies
- Action history
Operational visibility
Evidence and health surfaces that help authorized users understand connection state and recent activity.
- Audit trail
- Delivery state
- Integration health
Data controls
Public privacy information and operational paths for access revocation, disconnection, and deletion requests.
- Retention boundaries
- Deletion guidance
- Security controls